AI powered CX research synthesiser built by designers for designers.

We designed and built a privacy first AI tool that designers and CX folk can count on for customer research sensemaking and synthesis.

Synthesise your CX research in minutes instead of weeks

We have coded the activities top tier Service Designers conduct when synthesising customer discovery interviews. We then pass our outputs through an enterprise grade private LLM where your data is anonymised and wiped within the hour. Nothing is stored besides your login credentials.

Theme extraction

Extract the key themes discussed during your discovery interview.

We automatically extract the relevant key themes from your interview transcripts. They are precise and consistent, inline with a professional Service Designer completing this phase of synthesis.

Generate learning statements

We're Service Designers. We know you cannot get insights without learnings.

We turn your raw interview transcripts into actionable and informative learning statements through the what & why exercise while concurrently extracting relevant quotes to bring the voice of customer to life.

Generate insights

We generate insights by synthesising the learning outputs across all your transcripts.

When we generate insights, we cluster all the key themes, learning statements and quotes that were produced from the generate learnings stage and ensure they are actionable and informative.

No data is stored on our servers. Only your login credentials.

We have addressed the privacy concerns of using AI to synthesise CX research. Our business model is built on not retaining your customer's data.

We use an enterprise grade LLM which prioritises handling sensitive data securely with a specific requirement to not retain or train on your data and any outputs produced.

Get started today

Impress your team with powerful synthesised insights from Synththis.ai within minutes instead of weeks.

Start for free. Commit when you're ready.

Try us for your first project and we guarantee you'll be back.

Starter

Synthesise up to 7 transcripts into key themes, learnings and insights per month for free!

Free

  • Synthesise up to 7 transcripts per month
  • Generate actionable and informative insights on learnings
  • Customer data and transcripts wiped every hour
  • $6.50 per transcript synthesis after monthly allocation is exhausted
  • Export learnings to document
  • Export insights to document

Pro

Synthesise up to 60 transcripts into key themes, learnings and insights per month + support!

$29.95 / month

  • Synthesise up to 60 transcripts per month
  • Generate actionable and informative insights on learnings
  • Customer data and transcripts wiped every hour
  • $6.50 per transcript synthesis after monthly allocation is exhausted
  • 1:1 Technical and product support
  • Excel synthesiser - perfect for NPS and eNPS survey analysis
  • Export learnings to document
  • Export insights to document

Enterprise

Unlimited number of transcripts you can synthesise into key themes, learnings and insights!

Contact us

  • No limit on the number of transcripts to synthesise each month
  • Generate actionable and informative insights on learnings
  • Customer data and transcripts wiped every hour
  • 1:1 Technical and product support
  • Excel synthesiser - perfect for NPS and eNPS survey analysis
  • Export learnings to document
  • Export insights to document

Frequently asked questions

If you can’t find what you’re looking for, email our support team at support@synththis.ai and we'll get back to you as soon as possible.

    • What LLM are you using?

      We use an enterprise instance of Cohere.ai where any data passed via their API is not trained on. This means your transcripts are not stored or used in other services and will remain private.

    • What is your backend and how does your data remain private?

      Our backend is written in Python and we use Google Cloud Run to deploy our backend. We only temporarily use Google Cloud Storage (GCS) for the purpose of synthesising your transcripts and we wipe our GCS within an hour. Yes, nothing is stored in GCS for more than 1 hour. The only data we store is your credentials and that is with Firebase - a highly secure and scalable authentication platform.

    • Why do you not store data and focus on privacy over other AI tools and services?

      Our business model is very different to other AI tools and service where they are monetised by constantly improving their service through user data. We don't care about using your customer data to improve our service as we're service designers at our core, so we identify opportunities for product improvement through CX discovery interviews. Also, given that service design is our core capability, we want to be able to use this tool in our day to day not not be hindered by privacy concerns from clients.

    • I'm an organisation which does not use Google Cloud and can only use services that run on AWS or Azure.

      That's fine, we have design and containerised our backend so it can be easily adapted and deployed to either AWS or Azure with some light refactoring. Schedule a time to speak to our sales team and we can discuss how we can deploy a tailored instance of Synththis.ai that suits your environment.

    • Why don't I use ChatGPT instead of Synththis.ai?

      This is a fair question. We have coded the sensemaking / synthesising approach from the Double Diamond framework and have specifically tuned the context of our partner LLM so that it works seamlessly with the outputs of the Double Diamond framework. To get other LLMs like ChatGPT to do this without providing you summaries of your discovery interviews, you will need to tune it towards the Double Diamond framework. Oh, then you have to deal with the privacy concerns too.